Menzies Concrete Coatings LLC (“Menzies,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect from customers and website visitors, how we use it, and the choices you have, including with respect to text messages, calls, and email.
Information We Collect
When you request a quote, schedule a project, or otherwise contact us, we may collect:
- Contact information: name, phone number, email address, and property address.
- Project details: information about your garage, basement, or other space, photos, and measurements needed to prepare an estimate.
- Payment and contract information necessary to invoice and complete a project.
- Communications you send us, including messages, calls, texts, and emails.
How We Use Your Information
We use the information you provide to:
- Prepare and follow up on estimates and quotes for your project.
- Schedule, confirm, and coordinate installation appointments, including calls and text message reminders.
- Communicate with you about the status of your project, including any changes or delays.
- Process payments and maintain records of your contract and invoice.
- Provide support under your warranty, including scheduling inspections or repairs.
- Send you promotional offers, seasonal specials, or updates about Menzies, by email or text, if you have opted in to receive them.
- Improve our services and respond to questions or concerns you raise with us.
Text Messaging (SMS)
If you provide your mobile phone number and opt in to receive text messages from Menzies, we may send you texts related to scheduling, project updates, warranty service, and promotional offers.
Example message: “Hi, this is Menzies Concrete Coating reaching out to confirm your garage coating install on Tuesday at 10 AM CST. Reply STOP to opt out.”
- Message frequency varies based on your project and communication preferences.
- Message and data rates may apply, based on your mobile carrier plan.
- You can opt out of text messages at any time by replying STOP to any message. You can reply HELP for assistance.
- Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
Phone Calls
We may call the phone number you provide to discuss your estimate, confirm scheduling, follow up on completed work, or address warranty concerns. You may ask to be removed from our call list at any time.
Email Communications
We may email you regarding your project, invoices, warranty information, or promotional content. Every marketing email we send includes an unsubscribe link, and you may opt out of promotional emails at any time while still receiving important project-related communications.
How We Share Information
We do not sell your personal information. We may share information with:
- Subcontractors and installers performing work on your project, limited to what they need to complete the job.
- Service providers that support our business operations, such as our scheduling and invoicing platform, payment processors, and marketing tools — solely to help us operate our business, not for their own marketing purposes.
- Government authorities, if required by law.
Data Retention & Security
We retain customer information for as long as needed to fulfill our contractual obligations, including our 15 year residential warranty, and for legitimate business and legal purposes thereafter. We take reasonable measures to protect your information from unauthorized access, use, or disclosure.
Your Choices
- Opt out of text messages at any time by replying STOP.
- Unsubscribe from promotional emails using the link provided in any marketing email.
- Contact us directly to ask what information we have on file, request corrections, or request deletion where applicable.
Children’s Privacy
Our services are directed to adults, and we do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Menzies Concrete Coatings LLC
Email: info@menziescc.com
Website: menziescc.com